Company Culture and the Customer Experience
Culture is the ‘personality’ that defines the atmosphere in which employees work, and produce. There are many areas to consider when determining culture, including mission, …
General
The “Psychology of the plate”
My child today used an interesting turn of phrase, referring to the process of a sales up-sell that I was explaining as the “psychology of …
What’s your exit strategy?
Call me strange but I firmly believe that we all need to have an exit strategy for a variety of situations in our lives. Got …
Thoughts on exploring internet security
A few things going on in my life and those of my clients – and no doubt others….. I’m not an expert but here’s what …
Are you indispensable at work?
Ahh, that feeling that the whole place would fall apart without that one employee. Have you ever felt or thought that either about yourself or …
Starting from the client’s needs
Recently I had the good fortune to work with a great team of programmers who were developing an internal online application for their organization. My …
Why you should change how you eat your banana
I know it may sound strange, but changing how you eat your banana really does hold an important lesson for us. Think about how you …
3 things my mom’s dementia has taught me about business (and life)
Unbelievably it has been over eight years since I got the phone call that would change the course of my adult life. I was driving …